Refunds

This explains when you get your money back. See also the terms and conditions and the privacy statement.

1. When the service is delivered

The service is delivered the moment you publish a hunt. It then gets a play code and players can play it. Seats you buy are delivered as soon as they are added to your hunt.

2. Your right to withdraw from the purchase

As a consumer in the EU or the United Kingdom you generally have 14 days to withdraw from a purchase. That right lapses for a digital service that has already been delivered if, at checkout, you expressly agreed to immediate delivery and acknowledged that you thereby lose your right of withdrawal. Without that agreement the right applies as normal, and you get your money back within those 14 days.

3. No other refunds

• After publishing we do not refund, because the service has been delivered.
• Seats cannot be moved to another hunt, transferred to someone else or sold back. Unused seats are not refunded. So do not buy more at once than you think you need.
• A hunt that is not right after publishing can be updated: publishing again is free and keeps your seats.

4. What the law always gives you

This policy does not take away rights you have under mandatory law, for example if the service does not work as you could reasonably expect.

5. Paddle

Payments are handled by Paddle. Paddle may at its own discretion issue a refund within 14 days of the payment, and handles statutory requests. See also the Paddle refund policy. A refund goes to the payment method you paid with.

6. Making a request

Do you want money back, or are you withdrawing from a purchase within the period? Email us at contact@speurtochtplus.nl with the email address you paid with and the Paddle order number, or use Paddle's customer portal.